POLICIES Please read carefully
Please note that shipping items weighing
over 70lbs will come Freight, so please ensure
that your location is accessible to a large
truck. Delivery does not include a liftgate
service, therefore one must be specified
upon your order with the associated fee.
Please note that shipping as quoted is only
to the lower 48 states. We do not ship to
Alaska or Hawaii.
Most orders typically ship within 4 to 10
business days.
Payment Types
We accept the following types of payment:
Paypal, Money Orders, Certified and Personal
checks (please note that all checks must
clear before item is shipped), Visa, and
Mastercard. Please note that your purchase
will show up billed from Knock On Wood Inc.
Machinery is sold unassembled unless otherwise
specified.
Cancellation and Returns
Orders cancelled after we have placed the
order with the manufacturer and before shipping
are subject to a 15% administration fee.
IN THE EVENT THAT YOU NEED TO CANCEL AN ORDER,
PLEASE NOTE THAT WE MUST RESPOND AND CONFIRM
YOUR CANCELLATION FOR IT TO BE VALID.
Please note that all correspondance regarding
cancellations must be confirmed in writing
by fax, mail or email.
We cannot accept order cancellations after
your machine has shipped.
PLEASE NOTE: FOR CUSTOMERS PURCHASING SHOP
FOX MACHINERY THAT WEIGHS OVER 70 LBS:
IT IS UP TO YOU, THE CUSTOMER TO PROVIDE
A CORRECT, COMMERCIAL ADDRESS OR SPECIFY
A TERMINAL PICKUP AT NO EXTRA CHARGE.
IF YOU HAVE ERRONEOUSLY GIVEN US A SHIPPING
ADDRESS THAT THE SHIPPING COMPANY INFORMS
US IS A RESIDENTIAL ADDRESS, (OR IS IN ANY
OTHER WAY INCORRECT) IF WE CATCH THE ERROR
BEFORE THE SHIPMENT IS DELIVERED YOU HAVE
THE OPTION OF PAYING THE EXTRA CHARGE OR
PICKING THE MACHINERY UP AT YOUR LOCAL TERMINAL.
WE RESERVE THE RIGHT TO CHARGE ANY COSTS
INCURRED TO US DUE TO SUCH ERRORS TO THE
CUSTOMER IN THE EVENT OF THE ORDER FULFILLMENT
OR POSSIBLE CANCELLATION OF THE ORDER.
Any controversy or claim rising out of or
relating to this sale, or the breach of this
contract, shall be settled by binding arbitration
in accordance with the rules of net-ARB.com. The costs of arbitration shall be initially
borne by the user and later apportioned by
the arbitrator in accordance with the Arbitration
Rules of net-ARB's Consumer Confidence Program. The arbitrator's decision will be binding
and may not be appealed. A judgment of a
court having jurisdiction may be entered
upon the arbitrator's award.
We reserve the right to cancel any order;
in unforeseen circumstances it may not be
possible to fulfill a particular order.
SHIPPING
Please understand that once the piece has
left our warehouse, we are not responsible
for the time that it takes to reach you.
We do our best to process things as quickly
as possible, and will use the best shipping
options available.
TAX
All residents of CA, CT, LA, MA, MD, MS,
RI, TN and VA
must pay state tax. All others are responsible
for local sales/use tax.
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